Main Purpose of the job:

Monitors the Operation to ensure gaming and non-gaming procedural compliance and protection of Company assets, staff, and guests.

Duties and responsibilities include:

• Reporting all incidents and significant events to the relevant Stakeholders.

• Prioritises reports according to the severity of the incident.

• Captures relevant data on the EOB.

• Compiles comprehensive reports where required.

• Reviews video footage and other documentation/ reports relating to incidents, queries, and variances.

• Investigate all variances reported to the Surveillance Department

• Reports findings of the reviews.

• All Gaming procedures are monitored against the relevant functions.

• Complete target reports / punter scans and escorts on all gaming areas as per unit specific schedule.

• System and interface checks, alarm conditions tested.

• Faulty equipment is reported, recorded and repaired by the relevant department.

• Issuing and checking playing cards, where required and other gaming related equipment as per SOP.

• Identify, monitor, and actions significant events actioned as per SOP: punter scanning, table activity, jackpot verification etc.

• Monitor all non-gaming procedures against the relevant function.

• Proactive monitors high risk areas and emergency response as per procedures set out.

• Record and retain evidence.

• Ensure compliance with the KZN Gambling Board and Financial Intelligence Centre Act.

Minimum requirements (Education and Experience)

• Matric Grade 12 with Math’s literacy and English fluency – written and verbal

• Gaming license

• PSIRA C grade certificate

• Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)

• 1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defence Force, etc.) environment an advantage

• Experience using surveillance equipment an advantage.

• Computer literate

• No Criminal Record

Skills and competencies

• Ability to work shifts that meet operational requirements.

• Ability to focus on a specific task for long periods of time.

• Good physical eyesight (with or without glasses or contacts need to be able to see colour) is a precondition to perform effectively.

• An ability to detect suspicious or unusual behaviour and activities.

• Quick recognition of essential details and the ability to home in on relevant points or characteristics.

• Level and consistency of sustained concentration - prolonged attention span.

• Distinguishing between incident criteria and background noise.

• Sensitivity to deviations from standard.

• Ability to remain focussed over time and maintain attention to detail.

• Speed of review ability.

• An ability to review visual screens efficiently and to pick up both detail and the broader context.

• Human Vigilance / the ability to be vigilant for sustained periods of time.