Responsibilities:

• Driving turnover to ensure the achievement of targets

• Controlling expenses

• Managing stock losses to ensure shrinkage is in line with the Company standard

• People management, including recruitment, development of staff, employee relations, performance management

• Executing in-store merchandising strategy and standards

• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience:

• A Matric certificate.

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
  

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Skills:

• Builds Customer Loyalty

• Customer Service Delivery

• Customer Value Management

• Customer-Focused Approach

• Effectively Presents Solutions

• Initiates Compelling Sales Conversations

• Knows the Buying Influences

• Leverages Digital Communications with Customers

• Manages Resistance

• Managing the Sales Process

• Navigates Customer Challenges

• Negotiation & Selling

• Planning & Organizing

• Policy & procedures

• Strategic Sales Planning

• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness

• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships

• Customer Focus - understands, anticipates, and meets the needs and expectations of customers

• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes

• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation

• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets

• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes

• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.