Designation: Specialist UX/UI
Category: Group Technology
Level:
Closing date: 22-Jul-2025
Position Type: Permanent
Location: Explora Square

Job Description:

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

Purpose of the Position:

The UX/UI Specialist will be responsible for providing creative solutions for all Self Service platforms. They will work in close conjunction with the graphic designers to ensure that all business requirements have been translated into solutions that put the customer at the fore, and are in line with the customer journey

Key Performance Objectives

Usability Research and Reporting

• Conduct user research and gather data in order to analyse user behaviours and preferences

• Identify user behavioural patterns and present output, trends and recommendations from user feedback activities.

• Responsible for prototyping and user testing before passing the design to the development team

• Conduct A/B testing and optimisation planning

• Be responsible for completing UX audits and strategic evaluations of current platforms, turning key learnings into actionable recommendations

• Creating low-fi wireframes, content hierarchies and prototypes to convey key concepts and flows as well as high-fidelity wireframes that map key interactions, journeys and proposed functionality

• Understanding user personas and journeys and be able to conceptually map them

• Creating user stories that can be translated into key features and functionality

• Writing cohesive and useful reports that detail all learnings and insights as well as create documentation for sharing across various stakeholder groups

  Qualifications Essential:

• Diploma in business management, or industry related qualification

  Qualification Preferred:

• Degree advantageous

• Human Factors International Certificate

  Experience:

  Essential

• 
  

• 3- 5 years’ experience in a UX/UI design role

• Technical Competencies:

• Competence in Axure

• Have a basic understanding of HTML5, CSS, JavaScript and the Adobe Creative Suite

• Be up to date with industry trends in UX design and technology

• Have a depth of knowledge in mobile-first and responsive design

• Have a solid grasp of user-centered design principles and testing methodologies

• Experience with machine learning technologies would be advantageous

• Experience in customer facing consulting

• Experience in user analysis, information architecture, visual design and modern web interface design