Location: Franschhoek, Western Cape
Industry: Tourism & Hospitality

A vibrant tourism company in Franschhoek is seeking a dynamic, friendly, and service-oriented Site Supervisor to join our team. This multifaceted role blends responsibilities across guest relations, tour coordination, yard control, and service monitoring, making it ideal for candidates with a passion for hospitality and a strong operational mindset.

Key Responsibilities

Guest Relations & Visitor Experience

• Provide exceptional care and service to all visitors, ensuring a safe and enjoyable experience.

• Engage confidently with individuals and large groups from diverse backgrounds.

• Handle customer-related challenges with professionalism, empathy, and tact.

• Maintain a calm and composed demeanor in high-pressure situations.

• Work across all customer service areas, offering support and guidance where needed.

Service & Tour Coordination

• Monitor and manage daily service operations, including scheduled tours and transport logistics.

• Coordinate with wine estates and service providers to ensure smooth execution of experiences.

• Build and maintain strong product knowledge to assist guests with accurate information.

• Provide on-the-day management of services and report feedback to management.

• Assist in planning and scheduling tours, ensuring alignment with operational capacity.

Operations & Yard Control

• Oversee the movement and readiness of vehicles and equipment within the yard.

• Monitor yard safety and cleanliness, ensuring compliance with operational standards.

• Liaise with the control room, guests, and logistics personnel to ensure timely departures and returns.

• Report any discrepancies or maintenance issues promptly.

Requirements

• Must reside in the Franschhoek, Paarl, or Stellenbosch area, or be able to commute reliably.

• Valid driver’s license and own transport.

• Fluent in English and Afrikaans.

• Matric certificate required.

• Previous experience in the Tourism/Hospitality sector.

• Experience in logistics, operations, guest relations, or tour coordination will be advantageous.

• Excellent verbal communication and conflict management skills.

• Passionate about customer service and the tourism industry.

• Willingness to work weekends, public holidays, and extended hours.

Application Instructions

Please attach the following to your application:

• Updated CV

• Recent photograph

• Matric certificate

• Any additional qualifications

• Contactable references (must be current)

Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

License/Certification:

• Code 8 (Required)

Work Location: In person