Designation: Senior Manager: Digital Design
Category: Group Technology
Level:
Closing date: 22-Jul-2025
Position Type: Permanent
Location: Explora Square

Job Description:

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.

By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!!

Purpose of the Position:

• Set the strategic direction for design of the self-service platforms in SA and MAH. Establish one design capability across SA and MAH and manage stakeholders in those businesses to take a design led approach to product development. Oversee the implementation of user experience products and services based on market requirements and input from the digital and business Product Owners across all digital and e-commerce channels, feature prioritization, and extension of products and services into multiple channels

  Key Performance Objectives

• UX Design

• Oversee user experience design, usability, UX testing and journey mapping

• Design and create customer value propositions and ensure the Introduction of new solutions and technologies through proof of concepts

• Champion a consumer experience first approach on all digital platforms.

• Articulate the teams’ vision for consumer engagement through the production of relevant and innovative digital design

• Constantly revise and communicate the vision in order to keep the business’s product relevant and engaging to the consumers

• Monitor and drive the product all the way from creation of design concepts to the final launch of the product as well as post-launch monitoring and analysis

• Identify and cultivate business opportunities in relation to the product

• Ensure that consumers’ requirements are responded to and enable the crafting of high-quality and insightful responses with the view of attracting or formulating product approaches that can further attract consumers to the product

• Strategy and Planning

• Drive continuous improvement throughout all digital and e-commerce channels

• Foster a culture of design-driven product development and user experience innovation in order to Improve the user experience across all digital and e-commerce channels

• Deliver improved conversion rates across all digital touchpoints

• Identify solutions that will streamline business processes, with an emphasis on usability and improve customer experience and oversee the implementation thereof

• Oversee the management of detailed requirements and designs of digital and e-commerce capability and own the web / Mobi / App digital design activities and improve the digital and e-commerce user experience

• Visualise the best-in-class user experience and digital solutions, especially in the form of wireframes and detailed briefs and functional specifications

• Design and create features and functionality according to the user feedback aligned to product prioritisation

• Ensure the alignment of the product’s roadmap with consumer/market needs, hereby, creating balanced and elegant product solutions amidst constraints in the product’s technical framework

• Develop effective and well-branded user experience throughout multiple online properties to drive innovation across User-Centered Design practice

• Prepare strategic decisions as well as trade-offs based on project priority

• Prepare strategies and implement plans for across platforms to assist customer-facing self-service and recommend best approaches for implementation of user experience
  

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• Reporting

• Provide platform, usability and customer insights reports on a weekly and monthly basis

• Provide reports on research and benchmarking based on market, solutions and technology

• Ensure that communication of the product and departmental progress is delivered to critical stakeholders

• People Management

• Oversee the activities of the self service design teams to ensure effective delivery of business outcomes

• Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members

• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed

• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources

• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met

• When required, initiate disciplinary processes for team members calling on support from Human Resources when required

• Resolve grievances raised by team members and escalate only if required.

• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with

• Motivate team members and ensure that their efforts are recognised
  

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• Stakeholder Relations

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives

• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals

• Ensure that communication of the product and departmental progress is delivered to the stakeholders

• Create a link and Build credibility and respect between the department and other stakeholders, by consistently delivering accurate and timely reports that keep them updated and informed on the product’s progress and performance

• Engage on relevant stakeholders and present solutions (wireframe, design mock-ups, systems and technology and user experience journey
  

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• Budget & Cost control

• Effectively manage function and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within span of control

• company are geared accordingly

• Responsible for budgetary requirements pertaining to research and development, benchmarking and surveys, usability testing and vendor management

• Qualifications Essential:

• Degree in Business Administration, Economics, Marketing, Engineering, Design, Graphic Design, Psychology
  

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• Qualification Preferred:

• BCom Information systems

• Bachelor of Social Science Honours (Psychology)
  

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• Experience

• 0-10 Years’ experience in Customer-centered design / User Experience

• Good understanding of online User Experience best practice, and specifically self-service journey design

• Motion graphics ability including Adobe After Effects and/or Cinema 4D

• Expert skills in Adobe Illustrator, InDesign

• Intermediate/Advanced skills in Photoshop, Adobe After Effects, CSS, HTML5 as well as PowerPoint or other presentation tool

• Working knowledge of: Adobe Animate, HTML5, JavaScript, and CSS
  

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• Technical Competencies

• IT, systems and technology understanding

• People management

• Strong communications skills

• Microsoft Office Suite

• Planning and analysis

• Interaction design

• Presentation Skills