Key Responsibilities:

• Configure application components to align with business needs

• Engage with business units, IT teams, and external partners to resolve application-related queries and issues

• Participate in projects by offering technical solutions and configuration support

• Test and implement application solutions to ensure they meet business requirements and operate efficiently

• Provide operational support, including root cause analysis, incident, problem, change, and service request management—ensuring SLA compliance

• Liaise with vendors to ensure effective implementation and support of application solutions

• Offer technical guidance to team members and junior staff, fostering a collaborative and knowledgeable environment

Qualifications and Experience:

• A relevant tertiary qualification in Information Technology, Computer Science, or a related field

• 4+ years of experience in application support and operations

• Proven track record in business process analysis as well as functional setup and business requirements

Skills:

• Business Analysis Skills: Ability to understand and translate business needs into functional application requirements is essential

• HR system/ERP Expertise: Experience within a ERP system is critical to success in this role

• Advanced Excel Proficiency: Strong skills in Excel for data analysis, reporting, and troubleshooting are required

• High proficiency with application support tools and methodologies

• Strong analytical and problem-solving abilities

• Excellent communication and stakeholder engagement skills

Behaviours:

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness

• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner

• Courage - confronts and tackles challenging situations with courage

• Decision Quality - consistently makes timely, well-rounded and informed decisions

• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets

• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems

• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives

• Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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