Job Classification

• Job Requisition: 140954

• TA Specialist: Refilwe Falatsi

• Closing Date: 21 July 2025

• Location: Johannesburg

• Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Short Term Claims

• Please Note: Preference will be given to applicants from Underrepresented Groups

FAIS Affected FAIS Affected - Yes Job Purpose To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy. Job Responsibilities

• Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.

• Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.

• Build networks with stakeholders by participating in forums.

• Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.

• Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.

• Initiate and process claims to finalisation by ensuring compliance to insurance policy.

• Comply with Service Level Agreements by adhering to self imposed standards and timeframes.

• Minimise risk by complying with all Nedbank policies and procedures.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Higher Certificate: Short Term Insurance

Minimum Experience Level

2 - 3 years Short Term Insurance (specifically Building and Fast track claims) Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Business principles

• Business terms and definitions

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Earning Trust

• Collaborating

• Customer Focus

• Decision Making

• Initiating Action

• Work Standards

• Managing Work

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Please contact the Nedbank Recruiting Team at +27 860 555 566