Job Title: Estate Manager

Location: Oasis Life Constantia, 103 Old Kendal Road, Constantia.

Position Overview: We are seeking a dedicated and experienced Estate Manager to oversee the operations and maintenance of our retirement village. The Estate Manager will ensure that the community is well-maintained, secure, and provides a high quality of life for all residents. This role requires excellent organizational skills, a strong understanding of facility management, and a compassionate approach to working with older adults.

Key Responsibilities:

• Operational Management:

• Oversee the day-to-day operations of the retirement village, including maintenance, clubhouse, kitchen, landscaping.

• Ensure that all facilities are maintained to a high standard and comply with health and safety regulations.

• Manage and coordinate with external contractors and service providers for various maintenance and repair services.

• Resident Relations:

• Act as a primary point of contact for residents and address their concerns and requests in a timely and professional manner.

• Organize and oversee resident activities and community events to enhance the quality of life within the village.

• Ensure effective communication with residents about important updates, policies, and events.

• Financial Management:

• Prepare and manage the estate’s budget, including monitoring expenditures and identifying cost-saving opportunities.

• Oversee billing and payment processes for services provided to residents.

• Assist with financial reporting and provide regular updates to senior management.

• Staff Management:

• Recruit, train, and supervise estate staff, including maintenance workers, clubhouse staff.

• Conduct performance evaluations and provide ongoing support and development for staff members.

• Schedule staff shifts and ensure adequate coverage for all operational needs.

• Compliance and Safety:

• Ensure compliance with all relevant regulations, including health and safety standards, building codes, and insurance requirements.

• Conduct regular inspections of facilities and address any issues related to safety or compliance.

• Develop and implement emergency response plans and conduct training for staff and residents.

• Administrative Duties:

• Maintain accurate records related to maintenance, resident requests, and financial transactions.

• Prepare reports and documentation as required by senior management.

• Handle administrative tasks such as correspondence, scheduling, and reporting.

Qualifications:

• Proven experience in facility or estate management, preferably in a retirement village or similar environment.

• Strong understanding of maintenance, health and safety regulations, and property management.

• Excellent organizational and time-management skills.

• Outstanding communication and interpersonal skills, with a compassionate approach to working with older adults.

• Ability to manage a budget and handle financial tasks.

• Leadership experience with the ability to motivate and manage a team.

• Proficiency in computer applications, including word processing and spreadsheet software.

Education and Experience:

• Bachelor’s degree in Hospitality management, Facilities Manager, Business management, or a related field is preferred.

• Relevant certifications or training in property management or elder care is a plus.

• At least 5 years of experience in a similar role or related field.

Working Conditions:

• Full-time position with occasional evening or weekend hours as needed.

• On-site presence required.

Must have own vehicle.

Job Type: Full-time

Ability to commute/relocate:

• Constantia, Western Cape (City of Cape Town): Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality / Estate Management : 5 years (Preferred)

Work Location: In person