Opportunity

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience (CX) Continuous Improvement Consultant to join our Maersk Southern Africa & Islands (SAI) CX team in South Africa.

Our vision is to build an enterprise-wide continuous improvement culture – building Operational Excellence into the organization; coaching and leading on improvement projects; providing specialist improvement consultant services; and managing the improvement pipeline. Enabling growth in supply chain management is a key component of our Maersk integrator strategy and this role will have specific focus on this product family. Success in this role will be recognised by improving productivity, eliminating waste, delivering first time quality and value for our customers and ultimately enabling growth.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Process Management – coach in Standard Work, Performance Management and Visual Management – coach and support in running the business

• Improvement Management – lead coach and facilitate improvement projects applying LEAN, DMAIC/6 sigma methodologies

• Provide specialist improvement consultant services: data mining, application of AI and automation techniques to simplify and standardize processes

• Self-starter and highly motivated individual who can work in a fast-moving international logistics environment.

• Effective communication skill and interpersonal skill be able to build good working relationship (internal and external) at all levels of the organisation – from boardroom to shop floor

• Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high-level goals

• Capacity to handle change, stay open to different ideas, support positive changes

• Excellent analytical and problem-solving skills.

• Performance management - understanding of key result & KPI outcomes

• Project management skills - Lean & Agile understanding

• Results driven – Drives results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition

• Identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on ‘Voice of Customer’ feedback /proactive analysis of operational efficiency /effectiveness.

WHO WE ARE LOOKING FOR:

Someone with:

• Relevant bachelor’s or post graduate degree in Supply Chain / Logistics or Business Administration

• Preferred industry experience: Supply Chain and Logstics or a similar experience working in a multi-national matrix organization

• Highly skilled in Lean and 6 Sigma – with a proven track record of application and delivery

• Highly numerate and data analyst/science experience is an advantage

• Certification/courses in Project management (preferred)

• Technical knowledge required for Advance excel, VBA, Power Automate and Cloud

• Experienced project manager or similar experience working in a global business environment

• Skilled communicator and change agent - ability collaborate cross functionally and build effective coalitions to drive positive change.

• Ability to effectively engage with all levels of the organization – from shop floor to senior leadership

• Able to work under pressure and effectively manage multiple priorities.

• Capacity to handle change, stay open to different ideas and support positive change

• Understand work in an agile manner, highly analytical / problem-solving skills

• Customer centric mindset

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.